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SUTS PORTAL

frequently asked questions
how do i contact the colorado department of revenue?
  • phone: mon-fri 8-4:30 - (720) 795-7759
  • email: dor_suts_help@state.co.us
which home rule jurisdictions participate in the suts portal?
the list of participating jurisdictions can be found here.
what payment types are accepted by the suts portal?
the portal accepts e-check (ach debit), credit card and ach credit payments.
where do i find my colorado account number (can)?
for examples of where to locate your can please click here.
need additional non-physical locations set up with the colorado department of revenue?
you can sign up for new non-physical locations with cdor via revenue online. if you need help you can contact dor_multilocations@state.co.us and ask to have sites set up.
what is the debit block id for suts?
debit block/originator id: 9000020368
what is the credit card refund policy?
refund policy: (as required by mc & visa) it is our standard policy not to issue refunds. for any payment inquiries and or discrepancies, please email us at blt.str.support@govos.com for fastest service.
i forgot my password. what do i do?
from the log in page, click the "forgot your password" link and follow the instructions that will be e-mailed to the user's registered e-mail address.
do i have to login to my business center to see my alerts and reminders?
no. all alerts are e-mailed to your authenticated e-mail address.
how do i amend a return?
amendments are processed outside of this portal, either directly with cdor taxpayer services for state collected taxes or the local home-rule jurisdiction for locally collected taxes. the contact information for the state's taxpayer services department can be found above. for additional contact options, please visit cdor's website directly here.
i need to close my account. what do i do?
please email the cdor support staff at dor_suts_help@state.co.us  please include your suts account number, business name, and closure date.
do i need to remit $0 tax returns to local home rule jurisdictions?
if a jurisdiction requires that a taxpayer file a "zero return" for periods where no sales tax is due, the use of suts does not affect this requirement. please contact the home rule jurisdiction directly with any questions about your businesses liability to report zero sales. instructions for filing a zero return can be found on the first tab of the excel upload template.
am i required to license locally with each jurisdiction i file into?
licenses issued by the colorado department of revenue are valid for state sales taxes and all state-administered local sales taxes. visit the department's website for information on registering with the department and adding locations.
local sales tax and business licensing requirements vary. whether a local license is required often depends upon factors such as the nature of your business, and whether you have locations or employees in the jurisdiction. you are responsible for determining whether your business activity in a local jurisdiction requires a local license or registration prior to engaging in that activity.
suts does not require you to obtain local licenses prior to filing. local jurisdictions may contact you using information provided in suts regarding local licenses or other local requirements.  if you have more questions please feel free to contact us.
how do i file special tax rates in various home rule cities?
some home-rule municipalities impose a special tax rate for certain categories of sales, such as food, marijuana, etc. sales in these alternate rate categories cannot be reported using suts. suts only calculates the general sales tax rate for each municipality. please contact the municipality directly to remit taxes using these special rates.